Position Details
About this role
This role involves analyzing and improving call center operations, managing incident response, and supporting telephony and IVR systems in a healthcare setting.
Key Responsibilities
- Monitor systems and incidents
- Lead bridge calls
- Conduct business impact assessments
- Support IVR and telephony platforms
- Develop training programs
Technical Overview
The technical scope includes call center software, IVR systems, telephony platforms, and data analysis tools, with a focus on process optimization and incident management.
Ideal Candidate
The ideal candidate is a mid-level business analyst with 4+ years of experience in call center operations, data analysis, and process improvement within healthcare. They should be skilled in requirements gathering and project management.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of experience in call center systems, No healthcare industry experience, No experience with requirements gathering
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