Position Details
About this role
IT Service Desk Analyst for a TD SYNNEX technology distributor, providing first-level remote support, incident creation and resolution, and escalation as needed while maintaining service levels.
Key Responsibilities
- Provide first level IT support to colleagues remotely
- Create and resolve incidents and service requests
- Gather data, troubleshoot, escalate as needed
- Meet SLAs and customer satisfaction
- Participate in continuous improvement and training
Technical Overview
Role involves ITSM processes, incident management lifecycle, and basic Microsoft 365 support; requires ITIL Foundation and CompTIA A+.
Ideal Candidate
An entry-level to mid-level IT Service Desk Analyst who can troubleshoot incidents, handle requests, and communicate effectively in English while supporting a modern Microsoft 365 environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
No ITIL Foundation, Less than 1 year of relevant experience, No basic O365 knowledge, No CompTIA A+
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