✦ Luna Orbit — Business Analysis

Business Systems Analyst ServiceNow BPMN 2.0

at Intone Networks

📍 Remote, US Remote Posted April 03, 2026
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Position Details

Type Contract
Experience mid
Exp. Years 4+ years
Education Not Specified
Category Business Analysis

About this role

Intone Networks is seeking a Business Systems Analyst to work remotely; responsibilities include business process modeling using BPMN 2.0, ServiceNow platform work, and translating requirements into user stories, with UAT support.

Key Responsibilities

  • Impact analysis, future state process flows, customer journey mapping, translate requirements into user stories, support UAT, defect analysis

Technical Overview

ServiceNow platform, BPMN 2.0, Visio/Gliffy, BPMN modeling, UML 2.0, Agile and Waterfall development, stakeholder collaboration

Ideal Candidate

The ideal candidate is a mid-level business analyst with strong ServiceNow and BPMN 2.0 modeling skills, proficient in Visio/Gliffy, and comfortable with Agile and Waterfall methodologies.

Must-Have Skills

4+ years experience as a business analystServiceNow platform experienceBPMN 2.0 modelingExperience with BPM Modeling tools (Visio/Gliffy)Experience with development methodologies (Waterfall/Agile)Interacting with the business to create and translate user stories and business requirements

Nice-to-Have Skills

UML 2.0+Experience with UATExperience with BPM modeling tools

Tools & Platforms

ServiceNowVisioGliffyBPMN 2.0UML 2.0

Required Skills

4+ years as a business analystServiceNow platformBPMN 2.0BPM modelingVisioGliffyUML 2.0AgileWaterfallRequirements analysisStakeholder management

Hard Skills

ServiceNowBPMN 2.0Business process modelingVisioGliffyUML 2.0UML 2.0AgileWaterfall

Soft Skills

CommunicationStakeholder managementRequirements analysisAnalytical thinkingAttention to detail

Industry & Role

Industry Technology
Job Function Model and optimize business processes on ServiceNow using BPMN 2.0 in a B2B environment
Role Subtype Business Analyst
Tech Domains ServiceNow, BPMN 2.0, Visio, Gliffy, UML 2.0, Business Process Modeling, Agile, Waterfall

Keywords for Your Resume

business analystserviceNowbpmn 2.0bpmn modelingvisiogliffyuml 2.0umlagilewaterfallrequirements analysisstakeholder managementServiceNowBPMN 2.0VisioGliffyUML 2.0Business Process ModelingAgileWaterfallRequirements AnalysisStakeholder Management

Deal Breakers

No ServiceNow experience, Lack of BPMN 2.0 modeling experience, No experience with BPM modeling tools, Lack of Agile/Waterfall experience

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