Position Details
About this role
This role involves providing technical support to mid and large business clients, focusing on network connectivity, troubleshooting, and service management within Spectrum's telecom environment.
Key Responsibilities
- Serve as main contact for clients
- Troubleshoot network incidents
- Coordinate fixes with internal teams
- Support fiber, Ethernet, VoIP technologies
- Maintain client records
Technical Overview
Supports network technologies including fiber, Ethernet, VoIP, WiFi, and managed services, utilizing tools like routers, switches, VPN, and troubleshooting protocols in a telecom setting.
Ideal Candidate
The ideal candidate is a mid-level IT support technician with 3+ years of experience in network troubleshooting, specifically with fiber, Ethernet, and VoIP technologies. They possess strong customer service skills and relevant certifications such as CCNA or Juniper certifications.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of network troubleshooting experience, No relevant certifications (CCNA, Juniper), Inability to work onsite in Orlando, FL
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