Position Details
About this role
An entry-level technical support role focused on troubleshooting network and connectivity issues for enterprise clients, primarily involving fiber, WiFi, and routing technologies.
Key Responsibilities
- Troubleshoot network incidents
- Support fiber and WiFi connectivity
- Manage routers and switches
- Maintain client records
- Assist with network hardware and software issues
Technical Overview
Supports network infrastructure including fiber, Ethernet, routers, switches, VPN, and WiFi. Knowledge of Cisco and Juniper devices preferred.
Ideal Candidate
An entry-level network support technician with up to 1 year of experience in troubleshooting LAN/WAN issues, familiar with Cisco or Juniper devices, and capable of delivering excellent client service in a fast-paced environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 1 year of network troubleshooting experience, No Cisco or Juniper certifications, Lack of English language proficiency
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