✦ Luna Orbit — IT Support & Helpdesk

Campus IT Support Specialist I — End-User Tech Help

at University of Central Florida

📍 Orlando, FL Onsite Posted March 07, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education High school diploma or equivalent with relevant experience or a bachelor's degree
Category IT Support & Helpdesk

About this role

Provides technical support for hardware and software issues at a university, managing installations and resolving technical problems.

Key Responsibilities

  • Support hardware and software
  • Manage installations
  • Resolve technical issues
  • Assist end-users
  • Maintain support documentation

Technical Overview

Supports Windows OS environments, manages Active Directory accounts, and troubleshoots hardware and software issues.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with relevant experience or a degree, capable of providing hardware and software support, troubleshooting, and customer service in an educational environment.

Must-Have Skills

Hardware SupportSoftware SupportWindows Operating SystemsActive Directory

Nice-to-Have Skills

High School Diploma or equivalentRelevant experienceBachelor's degree

Tools & Platforms

Active Directory

Required Skills

Hardware SupportSoftware SupportWindows Operating SystemsActive DirectoryTechnical SupportTroubleshootingCustomer Service

Hard Skills

Hardware SupportSoftware SupportWindows Operating SystemsActive DirectoryIT Support

Soft Skills

SupportCustomer ServiceProblem-solvingCommunicationTechnical Troubleshooting

Industry & Role

Industry Education
Job Function Technical support for university IT infrastructure and end-user devices

Keywords for Your Resume

IT Support SpecialistHardware SupportSoftware SupportWindows Operating SystemsActive DirectoryTechnical SupportTroubleshootingCustomer ServiceSupportIT Support

Deal Breakers

Lack of experience with Windows OS or Active Directory, No technical support background, Unwilling to work on-site

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