Position Details

Salary $23 – $25 USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category Healthcare & Medical

About this role

Form Health seeks a Care Advisor to welcome new patients and guide them through onboarding in a high-volume remote telemedicine environment. You will verify insurance, set up patient charts in the EMR, and coordinate communications with clinicians.

Key Responsibilities

Inbound Customer Service & Enrollment Support
High-Volume Registration & Setup
Insurance Verification
Engagement & Follow-Up
Operational Improvement

Technical Overview

No heavy clinical tech stack; primary tools include EMR (Elation), Slack, and Google Workspace to manage onboarding and patient communications.

Ideal Candidate

The ideal candidate is a patient-centric, highly organized support professional with 2+ years of inbound healthcare experience, capable of handling high-volume onboarding calls and coordinating insurance verification and onboarding steps remotely.

Must-Have Skills

At least two years of inbound phone experience in healthcare or patient enrollmentAbility to manage a high volume of tasks independentlyExcellent verbal and written communicationProficient with SlackGoogle Workspaceand EHR systems like Elation

Nice-to-Have Skills

Experience with telemedicine onboardingExperience with patient onboarding workflowsFamiliarity with medical practice operations

Tools & Platforms

SlackGoogle WorkspaceElationElectronic Health Records (EHR)

Required Skills

Inbound patient serviceonboardinginsurance verificationEMR/EHR systems (Elation)SlackGoogle Workspaceremote patient communications

Hard Skills

Inbound customer serviceEnrollmentInsurance verificationEHR systems like ElationSlackGoogle WorkspaceElectronic Medical Records (EMR)OnboardingPatient communicationsData entry

Soft Skills

EmpathyClear communicationOrganizationProblem solvingTeam collaboration

Industry & Role

Industry Healthcare & Medical

Job Function Onboard new patients remotely, ensuringSuccessful enrollment and setup in the EMR system

Role Subtype Care Advisor

Keywords for Your Resume

Care Advisorremotetelemedicinevirtual obesity medicineonboardinginbound phonehigh volumeinsurance verificationEHRElationSlackGoogle WorkspaceEMRpatient experienceonboarding stepsclinical operationsmetrics-drivencare teamremote workelectronic medical record

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