Must-Have Skills
Previous experience in a Customer Service environmentAt least 1 year of experience in high-volume inbound call center or contact centerExperience with CRMs or Workforce Technology – SalesforceMedflytand VerintA passion for providing a high level of customer serviceincluding empathyactive listening and patienceAbility to organizeset priorities and manage time effectivelyStrong verbal and written communication skillsdemonstrating active listening and adaptability to different personality typesAbility to resolve issues over the telephone with eager customersdefusing and de-escalating frustrated callers successfullyAttention to detail in reviewing recordsAbility to meet and/or exceed targets/metricsComputer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking
Nice-to-Have Skills
Two years of healthcare call center or contact center experienceHealthcare/startup experienceBilingual in SpanishExperience in HR Service center is preferred
Tools & Platforms
SalesforceMedflytVerint
Hard Skills
Customer Service experienceCRMs or Workforce Technology – SalesforceMedflytand VerintTypingData entryNotetakingMultitaskingPhone callsSMS and emails
Soft Skills
EmpathyActive listeningPatienceCommunicationOrganizational skillsTime managementProblem-solving
Keywords for Your Resume
care specialistcustomer servicecall centersalesforcemedflytverintcrmdata entrytypingempathyactive listeningcommunicationremotehealthcarepatientscaregivershealth planstime managementnotetakingsmsemailshigh-volume
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