Position Details

Salary $18 – $22 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This remote role supports patients, caregivers, and health plans by managing high-volume service center calls and processing care and HR-related requests. You will handle escalations, perform status reviews, maintain service quality metrics, and ensure accurate data entry while meeting service level agreements.

Key Responsibilities

Manage high-volume inbound/outbound service center calls
Handle HR inquiries and process patient/health plan care requests
Perform status reviews and record reviews for service delivery and compliance
Follow up with patients, caregivers, and health plans via phone, SMS, and emails
De-escalate dissatisfied customers and meet service level agreements

Technical Overview

The role is non-technical but requires operational discipline: accurate data entry, structured status reviews, and multi-channel communication (phone, SMS, email) to coordinate care requests and compliance needs.

Ideal Candidate

The ideal candidate is an entry-level Care Support Specialist who thrives in high-volume service center environments and delivers exceptional customer service. They are comfortable handling HR-related inquiries (time-off, payroll, timekeeping), performing accurate data entry of sensitive information, and resolving patient/caregiver/health plan care requests while meeting service level agreements.

Must-Have Skills

Manage a high-volume inbound/outbound Service Center CallsMaintain exceptional customer service for all callersas indicated by call reviews and after call surveysInput accurate data entry of sensitive informationConsistently meet internal service level agreements and goals

Tools & Platforms

SMS

Required Skills

customer serviceservice center callsinbound callsoutbound callshuman resources related inquiriestime-offpayrolltimekeepingemployee healthpatient and health plan care requestsdata entry of sensitive informationstatus reviewscaregiver compliancescreening patients and caregiversphone callssmsemailsescalation handlingde-escalationservice level agreementsafter call surveyscall reviews

Hard Skills

customer serviceservice center callsinbound callsoutbound callshuman resources related inquiriestime-off inquiriespayroll inquiriestimekeeping inquiriesemployee health inquiriespatient and health plan care requestsdata entry of sensitive informationstatus reviewscaregiver compliancescreening patients for additional programs and benefitsscreening caregivers for additional programs and benefitsphone callsSMSemailsescalation handlingde-escalationservice level agreementsafter call surveyscall reviews

Soft Skills

empathycan-do positive attitudeactive listeningclear communicationrelationship buildingprofessionalismde-escalationproblem solvingresponsiveness

Industry & Role

Industry Healthcare

Job Function Provide seamless customer service and coordinate care and HR-related inquiries for patients and caregivers.

Role Subtype Customer Support Specialist

Keywords for Your Resume

Care Specialist ICare Support Specialist ICustomer ServiceService Center Callsinbound/outbound callsHuman Resources related inquiriestime-offpayrolltimekeepingemployee healthpatient and health plan care requestscaregiverpatienthealth plantime sensitive inquiriesescalationsdata entrysensitive informationstatus reviewsphoneSMSemailsde-escalateservice level agreementsafter call surveyscall reviewsremote positioncustomer serviceservice center callshigh-volume inbound outbound calls

Deal Breakers

Cannot input accurate data entry of sensitive information, Unable to consistently meet internal service level agreements and goals, Not able to handle high-volume inbound/outbound Service Center Calls

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Care Specialist I (Reno NV / Remote)

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