Position Details

Salary $135K – $202K USD / year

Type Not Specified

Experience senior

Exp. Years minimum of 8 years

Education BA/BS

Category Sales & Business Development

About this role

The Carelon Account Executive III serves as the primary client lead for Nevada's 988 Crisis Call Response system, overseeing a complex 24/7/365 behavioral health program. The role focuses on strategic account management, contract/KPI ownership, client satisfaction, and driving retention and growth through renewals, upsells, and RFP leadership.

Key Responsibilities

Drive client retention through client strategy and deep understanding of contracts, service levels, and client KPIs
Develop account plans with stakeholders and achieve shared goals
Identify and execute cross-sell/upsell opportunities to meet gross margin, P&L and EBITDA targets
Lead in client meetings, upsells and RFPs / rebids
Manage contract terms and deliverables and lead communications with C-suite leadership

Technical Overview

This is an account management and operational oversight role centered on crisis services delivery components including crisis call centers, mobile crisis dispatch, stabilization resources, and follow-up care. It emphasizes data-driven performance management, KPI tracking, and financial target attainment (gross margin, P&L, EBITDA) alongside executive-level stakeholder communications.

Ideal Candidate

The ideal candidate is a senior account executive with 8+ years in sales and/or account management and strong strategic account leadership. They can manage complex statewide behavioral health program accounts, drive client retention through contract/KPI ownership, and deliver growth targets using data-driven performance management, cross-sell/upsell, and RFP leadership.

Must-Have Skills

BA/BSminimum of 8 years of experience working in a sales and/or account managementstrategyor sales support operations roleaccount managementclient retentioncontract negotiationRFPs / Rebids

Nice-to-Have Skills

deep knowledge of Nevada's crisis systemC-suite leadership management

Required Skills

account managementclient retentioncontract negotiationcross-sellupsellRFPs / rebidsP&L managementgross margin targetsEBITDA targetsdata-driven performance managementcrisis call response system oversight

Hard Skills

account managementstrategic account managementclient contract managementservice levels managementKPIs managementclient retention strategydata-driven performance managementP&L managementgross margin targetsEBITDA targetscross-sellupsellRFPsrebidscontract negotiationsdeliverables negotiationchange initiatives leadershipC-suite communicationclient expectation managementCrisis Call Response system operations oversight24/7/365 behavioral health program oversightcrisis call centersmobile crisis dispatchstabilization resourcesfollow-up carestakeholder collaboration

Soft Skills

client relationship managementexecutive communicationstakeholder collaborationleadership influencecoaching account managersconflict resolution for independent resolutioninnovation facilitationnegotiation

Industry & Role

Industry Healthcare

Job Function Lead statewide 988 crisis program account strategy, retention, and growth as the primary client executive

Role Subtype Account Executive

Keywords for Your Resume

Carelon Account Executive IIIAccount Executive IIIAccount Executiveclient leadprimary client leadNevada's 988 Crisis Call Response system988 Crisis Call Response systemcrisis call centersmobile crisis dispatchstabilization resourcesfollow-up care24/7/365salesaccount managementstrategysales support operationsclient retentionaccount strategyclient contractsproductsservice levelsclient KPIsdata-driven performance managementaccount planscross-sellupsellgross marginP&LEBITDAregional growth strategyclient meetingsRFPsrebidsindependent resolutioninnovationC-suite leadershipvalue propositionclient expectationscontract termsdeliverableschange initiativesaccount executivecontract negotiation

Deal Breakers

Must have BA/BS, Must have minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role, Must be within reasonable commuting distance for Las Vegas, NV office (unless accommodation granted)

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