Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Not specified

Category Networking & Telecom

About this role

Carrier Relations Engineer at Zoom Communications designs, builds, and supports carrier-grade voice and messaging services, focusing on SIP trunk architecture, interconnects, and carrier partner management.

Key Responsibilities

Design, build, and test SIP trunk solutions; manage carrier interconnects; perform end-to-end testing and turn-up; manage carrier relationships and escalations; monitor performance metrics and regulatory requirements

Technical Overview

Responsibilities include end-to-end SIP trunk design, testing, turn-up, and optimization; carrier interconnects; signaling, routing, and QoS; regulatory compliance across regions; API integration for provisioning and reporting.

Ideal Candidate

The ideal candidate is a mid-level carrier relations engineer with expertise in SIP trunk design and carrier interconnects, able to manage vendor relationships and ensure quality across voice and messaging services.

Must-Have Skills

Demonstrate expertise in SIP trunking designimplementationand troubleshootingDemonstrate expertise in carrier-grade VoIPsignaling protocols (SIP)RTPcodecsand principles of call routingExperience troubleshooting UDP and TLS data flowsDesign and oversee carrier network interconnections and implement BGP routing protocols effectively

Nice-to-Have Skills

Knowledge of telecom regulatory requirements across regionsExperience with SMS infrastructure and carrier messaging processes

Tools & Platforms

SIP trunkingRTPBGPSMPPCarrier interconnectsCarrier APIsTicketing platforms

Required Skills

SIP trunkingVoIPsignaling protocols (SIP)RTPBGP routingUDPTLScarrier interconnectscarrier APIsSMS infrastructuretelecom regulations

Hard Skills

SIP trunkingVoIPSignaling protocols (SIP)RTPBGP routingUDPTLSCarrier interconnectsCarrier APIsSMS infrastructureTelecom regulations

Soft Skills

vendor managementstakeholder communicationproblem solvinganalytical thinking

Industry & Role

Industry Telecom

Job Function Engineer carrier-grade voice and messaging services and manage carrier partnerships

Role Subtype Network Engineer

Tech Domains Cisco Networking, VoIP / Unified Communications, Networking / TCP-IP

Keywords for Your Resume

carrier relations engineersip trunkingvoipsignaling protocolssiprtpbgpudptlscarrier interconnectscarrier APIssms infrastructuretelecom regulationsvendor managementticketing platformsremotehybridusasignalingcarrier partnerships

Deal Breakers

No SIP trunking experience, No carrier interconnect experience, Unwillingness to work in a hybrid environment

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