About this role
EHR Support Analyst II provides onsite clinical IT resource for facility implementation and support of clinical applications; leads the facility's core clinical systems team; manages incident resolution and training; supports standardized reporting and data optimization.
Key Responsibilities
- Serves as onsite clinical IT resource for clinical applications
- Leads facility clinical systems team on IT activities
- Provides second-level support to resolve incidents
- Leads new module/application testing and implementation
- Develops training materials and delivers hands-on training
Technical Overview
Clinical IT scope focused on electronic health records and related clinical applications; emphasis on training, testing and implementation of new modules, dictionary maintenance, and regulatory compliance.
Ideal Candidate
The ideal candidate is a mid-level EHR IT specialist with 3+ years in clinical application support, strong HIPAA/JCAHO/MQSA/ACR knowledge, and the ability to develop training materials and deliver hands-on training.
Must-Have Skills
Understanding of clinical operations and processesUnderstands pertinent accreditation guidelinessuch as JCAHOMQSAHIPAAand ACRDemonstrated ability to establish and build strong relationships across a broad range of personality typesDemonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writingDemonstrated customer orientationExcellent leadership and teaching abilitiesDemonstrated advanced computer skillsUnderstanding of reporting tools functionality and capabilitiesMust be able to drive to assigned sites to complete work
Nice-to-Have Skills
Proficiency in various programming and clinical application reporting toolsCustomer service orientation and/or training
Tools & Platforms
Microsoft OfficeClinical reporting toolsEHR reporting tools
Required Skills
Understanding of clinical operations and processesHIPAAJCAHOMQSAACR; ability to build relationships; effective communication with clinical and IT staff; customer orientation; leadership and teaching abilities; advanced computer skills; reporting tools familiarity; ability to drive to sites
Hard Skills
Clinical applicationsHIPAAJCAHOMQSAACRTraining materialsClinical dictionariesData reportingQuality auditsOn-site implementationsDivision standardizationIntegration and optimization
Soft Skills
CommunicationLeadershipTeaching abilitiesRelationship buildingCustomer orientationProblem-solving
Certifications
Preferred
Licensing or credentials within specific clinical specialty preferredif available.
Keywords for Your Resume
ehr support analyst 2clinical applicationshipaajcaHomqsaacrtraining materialsclinical dictionariesdata reportingquality auditson-sitedivision policies and proceduresclinical leadershipclinical ithealthcare ithospital itelectronic health recordspatient confidentiality
Deal Breakers
No 3 years of clinical application support experience, Lack of familiarity with HIPAA/JCAHO/MQSA/ACR, Inability to drive to assigned sites
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