Position Details

Salary $27 – $30 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Engineering (Non-Software)

About this role

The Casino Service Technician performs preventive maintenance and troubleshooting/repairs for casino gaming equipment across a designated territory. The role includes documenting incidents and maintaining technical logs while serving as a primary customer point of contact.

Key Responsibilities

Perform preventive maintenance on EGMs
Troubleshoot and repair games and associated systems
Install, configure, troubleshoot, and update products at casino locations
Document incident reports and maintain maintenance records
Update and manage daily/weekly technical logs

Technical Overview

Technician responsibilities center on Electronic Gaming Machines (EGMs), including diagnostic exams, software configurations, hands-on testing, and repairing games and associated systems. The role also requires disciplined incident reporting and maintenance recordkeeping via daily/weekly technical logs.

Ideal Candidate

The ideal candidate is an experienced field service technician who can perform preventive maintenance and efficiently troubleshoot and repair Electronic Gaming Machines (EGMs) in assigned casino territories. They should be comfortable with diagnostic exams, software configurations, hands-on testing, and maintaining detailed incident reports and technical logs while delivering strong customer service and long-term client relationships.

Must-Have Skills

preventive maintenancetroubleshootingrepairing games and associated systemsdiagnostic examssoftware configurationshands-on testing

Required Skills

Electronic Gaming Machines (EGMs)preventive maintenancetroubleshootingrepairing gamesdiagnostic examssoftware configurationshands-on testingincident reportsmaintenance recordstechnical logscustomer servicelong-term relationships

Hard Skills

preventive maintenanceElectronic Gaming Machines (EGMs)diagnostic examssoftware configurationshands-on testingtroubleshootingrepairing gamesincident reportsmaintenance recordstechnical logsinstallconfiguretroubleshootand updatecutting-edge productstroubleshooting and repairing games and associated systems

Soft Skills

customer servicerelationship buildingownershipteamworktaking ownershipattention to detailprompt and efficient issue resolutiondocumenting incident reports

Industry & Role

Industry Nonprofit

Job Function Maintain, troubleshoot, and repair casino gaming systems with daily travel across a territory

Role Subtype Field Technician

Keywords for Your Resume

Casino Service TechnicianCasino Field Service TechnicianField Service TechnicianElectronic Gaming MachinesEGMspreventive maintenancetroubleshootingrepairing gamesdiagnostic examssoftware configurationshands-on testingincident reportsmaintenance recordstechnical logscustomer servicelong-term relationshipsprimary point of contactservice techniciandaily travelterritory

Deal Breakers

Must be able to perform daily travel within a designated territory, Must be able to troubleshoot and repair games and associated systems

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