Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Business Analysis

About this role

Catalog Manager Analyst to maintain and enhance the IT service catalog, ensure accuracy, and provide user-friendly data visuals for mission awareness.

Key Responsibilities

Maintain and update service catalog entries
Ensure accuracy and relevance of IT services in central repository
Collaborate with ITSM tools and workflows
Provide simplified data visuals for mission awareness
Support proactive service improvement and stakeholder engagement

Technical Overview

Focus on ITSM service catalog maintenance, data management, and workflow integration to support continuous service improvement.

Ideal Candidate

The ideal candidate is a mid-level ITSM/Service Catalog professional with strong analytical and data-management skills, able to maintain service catalog entries and provide clear data visuals for mission awareness, in a remote setup.

Must-Have Skills

Strong analytical and data management skillAbility to maintain and update service catalog entriesFamiliarity with ITSM tools and workflowsAttention to detailCustomer-focused mindset

Nice-to-Have Skills

Experience with data visualsExperience with ITSM workflows in Service Catalog maintenance

Required Skills

Strong analytical and data management skillsability to maintain and update service catalog entriesfamiliarity with ITSM tools and workflowsattention to detailcustomer-focused mindset

Hard Skills

ITSM toolsService CatalogData ManagementService Catalog EntriesData VisualsAttention to DetailRequirements Management

Soft Skills

AnalyticalDetail-orientedCustomer-focusedCommunicationTeam Collaboration

Industry & Role

Industry Consulting

Job Function Manage and optimize the organization’s IT service catalog and ITSM processes.

Role Subtype Systems Analyst

Keywords for Your Resume

catalog manager analystservice catalogITSM toolsworkflowsdata managementservice catalog entriescentral repository of IT servicesdata visualscustomer-focusedremoteBusiness Relationship ManagementService Delivery Line of BusinessDMIremote USstakeholder communicationcontinuous service improvementend-user experienceworkflowcentral repository

Deal Breakers

No ITSM tooling experience, Lack of service catalog maintenance experience, Inability to work remotely

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