About this role
The Catering Manager plans, organizes, and develops food and beverage services for customers and employees, ensuring food safety, hygiene, and financial targets. The role blends sales and hands-on event preparation while leading and scheduling catering staff and maintaining strong customer relationships.
Key Responsibilities
- Oversee catering and waiting staff at functions
- Plan staff scheduling and rotations
- Ensure strict adherence to health and safety regulations and company food safety policy
- Budget, establish financial targets, and monitor quality
- Negotiate contracts with customers and ensure satisfaction
Technical Overview
This is an operations and catering role focused on compliant food handling and event execution. The environment requires budget management, quality monitoring, staff scheduling/rotation planning, and contract negotiation to support catering events and store operations.
Ideal Candidate
The ideal candidate is an experienced catering professional with a Food Safety Certification and a valid state Food Handler's Permit. They have 2-3+ years of catering experience, strong people leadership skills, and a track record of budgeting, scheduling, and maintaining food hygiene and health & safety compliance while driving sales and customer satisfaction.
Must-Have Skills
Food Safety Certification RequiredMust maintain state Food Handler's PermitEnsure health and safety regulations are strictly observedSet standard and enforces safe food preparations/presentation and handling ensuring compliance with company food safety policyBudget and establish financial targets and forecastsPlan staff scheduling and rotationsSupervise catering and waiting staff at functionsNegotiate contracts with customersassess their requirements and ensure they are satisfied
Nice-to-Have Skills
2-3 yrs. catering experience preferred
Tools & Platforms
Not specified
Required Skills
planning cateringorganizing food and beverages servicesfood hygiene standardsfinancial targetssaleshandling ordersstore operations supportchecking event bookingsallocation of resources/staffstaff scheduling and rotationsrecruit and train permanent and casual staffsupervise catering and waiting staff at functionshealth and safety regulations compliancesafe food preparations/presentation and handlingcompliance with company food safety policybudgetingfinancial forecastsmonitoring quality of product and servicekeeping financial and administrative recordsinteract with customers suppliers and employeesnegotiating contractscustomer requirementsmaximize salesprofit and financial expectations
Hard Skills
planning cateringorganizing food and beverages servicesfood hygiene standardsfinancial targetssales (25% of the time)handling ordersstore operations supportchecking event bookingsallocation of resourcesstaff schedulingstaff rotationsrecruit and train permanent and casual staffsupervise catering and waiting staffhealth and safety regulations compliancesafe food preparationfood presentationfood handlingcompliance with company food safety policybudgetingfinancial forecastsmonitoring quality of product and servicekeeping financial and administrative recordsnegotiating contracts with customersassessing customer requirements5S principles
Soft Skills
lead and motivate stafforganize and lead catering teameffective communicationinterpersonal skillsestablish rapport with customerstroubleshoot issuesresolve existing catering problemscustomer relationship managementemployee relationship managementthink on your feettake initiativeuse tact and diplomacyteam working skillscustomer issue handlingcommercial awareness
Certifications
Required
Food Safety CertificationFood Handler's Permit (state)
Keywords for Your Resume
Catering ManagerBalducci'scatering experienceFood Safety Certification RequiredFood Handler's Permitfood hygiene standardshealth and safety regulationssafe food preparationsfood presentationfood handlingbudgetfinancial targetsfinancial forecastsfinancial and administrative recordsstaff schedulingstaff rotationsrecruit and train permanent and casual staffsupervise catering and waiting staffnegotiate contractsevent bookingscustomer requirementsmaximize salesprofit and financial expectationscustomer and employee relationshipsFood Safety Certification
Deal Breakers
Must have Food Safety Certification, Must maintain state Food Handler's Permit, Must be able to demonstrate experience managing catering operations and staff scheduling, Must comply with health and safety regulations and safe food handling requirements
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