✦ Luna Orbit — Customer Success & Support

Claim Specialist-Auto/Property-Hybrid

at State Farm Insurance

📍 Bloomington, Illinois, United States Hybrid 💰 $59K – $71K USD / year Posted April 05, 2026
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Position Details

Salary $59K – $71K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Bachelor's degree in a related field preferred or equivalent work experience
Category Customer Success & Support

About this role

Process auto/property insurance claims and deliver customer-focused resolution in a hybrid work environment. Investigate and settle claims while applying policy knowledge and regulatory guidelines.

Key Responsibilities

  • Investigate, evaluate, negotiate, and settle claims
  • Apply policy and regulatory knowledge to determine coverage, liability, and damages
  • Handle high-volume inbound/outbound calls and written correspondence
  • Manage work via task-driven queues in a fast-paced call center
  • Support customers through personalized, caring interactions

Technical Overview

Uses CCC, Xactimate, and XactContents to estimate damages and settlements; interacts with customers via calls and written correspondence; operates within insurance regulations and policy guidelines.

Ideal Candidate

The ideal candidate is a mid-level claims professional with auto/property claims experience, strong negotiation and customer service skills, and familiarity with CCC, Xactimate, and XactContents. They thrive in a hybrid work environment and can manage high-volume interactions while maintaining regulatory compliance and empathy.

Must-Have Skills

None listed

Nice-to-Have Skills

Bachelor's degree in a related field or equivalent work experienceExperience as a Claim Specialist in auto and/or property claimsProficiency in CCCXactimateXactContentsKnowledge of auto/property insurance policies and claim handlingFamiliarity with state/local regulationsAbility to assess damages and negotiate settlementsExcellent communication and interpersonal skillsEmpathy and de-escalation skillsDetail-oriented with organizational and analytical skillsAbility to multi-task across technical platforms

Tools & Platforms

CCCXactimateXactContentsEstimating Software

Required Skills

Bachelor's degree in a related field preferred or equivalent work experienceCCCXactimateXactContentsclaims handlinginsurance policiescoverageregulatory compliancenegotiationcustomer serviceempathyde-escalationmulti-taskinginbound callsoutbound callswritten correspondencecommunication skillsproblem solvinganalysisteamwork

Hard Skills

CCCXactimateXactContents

Soft Skills

communicationempathyde-escalationmulti-taskingorganizationanalytical

Industry & Role

Industry Insurance
Job Function Claims processing and customer service for auto/property insurance
Role Subtype Customer Support Specialist

Keywords for Your Resume

claim specialistautopropertyhybridCCCXactimateXactContentsclaims handlinginsurance policiescoverageregulatory compliancenegotiationcustomer serviceempathyde-escalationmulti-taskinginbound callsoutbound callswritten correspondencecommunication skillsproblem solvinganalysisteamworkBachelor's degreecccxactimatexactcontents
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