Position Details

Type Full-Time

Experience entry

Exp. Years 1 year

Education High School Diploma

Category Sales & Business Development

About this role

Remote Customer Service Representative for Inside Real Estate's Referral Network, handling inbound/outbound inquiries, pairing consumers with agents, and maintaining ongoing engagement with customers and agents.

Key Responsibilities

Respond to inbound leads and follow-ups
Pair consumers with agents based on best fit
Maintain daily status updates
Analyze CRM data for context
Navigate agent profiles and account details

Technical Overview

Focus on Salesforce Sales Cloud integration with CRM data and efficient data entry processes; strong communication and organizational skills to manage high-volume interactions remotely.

Ideal Candidate

The ideal candidate is a customer service-focused individual with at least 1 year in a contact center or inside sales role, comfortable with Salesforce Sales Cloud, and skilled in matching buyers with real estate agents while managing high-volume inquiries remotely.

Must-Have Skills

High school diploma1 year experience in a contact centercustomer serviceinside sales or real estate ISA roleFamiliarity with Salesforce Sales CloudStrong communication and active listeningAbility to handle high volume inbound/outbound interactions

Nice-to-Have Skills

Associate's or Bachelor's DegreeFamiliarity with Salesforce Sales Cloud (already listed)Experience in real estate or mortgage industry

Tools & Platforms

Salesforce Sales CloudCRMMicrosoft Office

Required Skills

High School Diploma1 year experience in contact center/inside sales/real estate ISASalesforce Sales CloudCRMdata entrylead qualificationcustomer servicecommunicationmultitaskingtime managementMicrosoft Office

Hard Skills

Salesforce Sales CloudCRMdata entrylead qualificationcustomer servicecommunicationmultitaskingtime managementMicrosoft Office

Soft Skills

Active listeningEmpathyRapport buildingOrganizationAdaptabilityVerbal communication

Industry & Role

Industry Real Estate

Job Function Provide fully remote customer service to support Inside Real Estate's referral network and matchmaking between buyers/sellers and agents.

Role Subtype Customer Success & Support

Tech Domains Salesforce, Sales Cloud, CRM, Microsoft Office, Excel, Data entry, Order processing

Keywords for Your Resume

customer service representativeremotesalesforce sales cloudcrmlead qualificationactive listeningcommunicationtime managementdata qualitymultitaskingtelephone skillsemail supportreal estatemortgage industryinbound callsoutbound callshome buyersassociate degreehigh school diplomaSalesforce Sales CloudCRMcustomer servicedata entry

Deal Breakers

High School Diploma required, No experience with Salesforce Sales Cloud or real estate industry

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