✦ Luna Orbit — Customer Success & Support

Client Care Representative

at Access One, Inc.

📍 Remote, US Remote 💰 $20 – $23 USD / year Posted March 12, 2026
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Position Details

Salary $20 – $23 USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education Bachelor's degree preferred
Category Customer Success & Support

About this role

This role provides remote customer support for VOIP services, troubleshooting technical issues, managing service changes, and ensuring customer satisfaction in a telecom environment.

Key Responsibilities

  • Troubleshoot VOIP issues
  • Support customer inquiries
  • Manage trouble tickets
  • Perform network changes in Metaswitch
  • Ensure customer satisfaction

Technical Overview

Involves troubleshooting VOIP systems like Metaswitch, handling trouble tickets, and supporting inbound customer inquiries via chat and email.

Ideal Candidate

The ideal candidate is a customer support professional with experience in VOIP systems, capable of troubleshooting technical issues, managing customer inquiries, and supporting telecom services remotely.

Must-Have Skills

Customer Service experienceVOIP troubleshootingAbility to learn quicklyExcellent communication skillsAbility to manage difficult customer situations

Nice-to-Have Skills

Telecom experienceExperience with MetaswitchExperience with VoIP changes

Tools & Platforms

MetaswitchVoIP systemsTrouble Ticketing Systems

Required Skills

VOIPVoice over IPMetaswitchTroubleshootingCustomer ServiceTechnical SupportTrouble TicketingOnline ChatInbound EmailNetwork Changes

Hard Skills

VOIPVoice over IPMetaswitchTroubleshootingCustomer SupportTechnical SupportTrouble TicketingOnline ChatInbound EmailNetwork Changes

Soft Skills

communicationproblem-solvingcustomer serviceteamworkadaptabilitytime management

Industry & Role

Industry Telecom
Job Function Remote telecom customer support and troubleshooting

Keywords for Your Resume

VOIPVoice over IPMetaswitchTroubleshootingCustomer ServiceTechnical SupportTrouble TicketingOnline ChatInbound EmailNetwork Changes

Deal Breakers

No experience with VOIP or Metaswitch, Lack of customer service background, Inability to troubleshoot telecom issues

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