✦ Luna Orbit — Customer Success & Support

Client Care Specialist (100% Remote)

at ClearCaptions, LLC

📍 Remote, US Remote 💰 $18 – $20 USD / year Posted April 04, 2026
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Position Details

Salary $18 – $20 USD / year
Type Full-Time
Experience entry
Exp. Years 3+ years
Education High school diploma or equivalent; college degree preferred but not required
Category Customer Success & Support

About this role

Client Care Specialist provides remote customer service for ClearCaptions captioning products, handling inbound inquiries, delivering feature training, and maintaining customer records to support service levels.

Key Responsibilities

  • Inbound phone contacts and chat handling
  • Respond to inquiries
  • Provide feature training
  • Meet service-level metrics
  • Manage customer records in Salesforce

Technical Overview

Experience with Salesforce CRM and MS Office; strong communication and data capture in Salesforce; remote call-center environment

Ideal Candidate

The ideal candidate is a customer service professional with 3+ years in telecom/captioning environments; excels at communicating with diverse customers, uses Salesforce to manage data, and can work remotely with strong organizational skills.

Must-Have Skills

Minimum three years Customer Service experiencePast experience with a communications company in a customer service environmentAbility to clearly communicate with a wide variety of customersProficient in MS OfficeFamiliarity with SalesforceSelf-starter with strong organizational and time management skillsExcellent verbal and written communication skills

Nice-to-Have Skills

College degree preferred but not requiredTwo years of technical support experience in a call centerBasic telephony troubleshooting experience

Tools & Platforms

SalesforceSalesforce CRMMS TeamsMicrosoft Office

Required Skills

Verbal and written communicationMS OfficeSalesforceSalesforce CRMinbound/outbound callingdata capture in Salesforce

Hard Skills

Microsoft OfficeMS TeamsSalesforceSalesforce CRMContact center experienceInbound/outbound callingData capture in SalesforceTroubleshooting

Soft Skills

Verbal communicationWritten communicationInterpersonal skillsTeamworkProblem-solvingTime managementDiscretionConfidentialityReliabilityEmpathy

Industry & Role

Industry Telecom
Job Function Respond to customer inquiries remotely, train customers on features, and maintain accurate Salesforce records to support customer satisfaction
Role Subtype Customer Care Specialist
Tech Domains Salesforce, Microsoft Office, MS Teams

Keywords for Your Resume

client care specialistremotecustomer servicetelecomcaptioningms teamssalesforcecrmms officeinbound callsoutbound callsdata captureconfidentialityprivacydiscretionteamworkproblem solvingtime managementcall centerremote workcommunication

Deal Breakers

Lack of 3+ years customer service experience, No Salesforce experience, Inability to work remote

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