Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Not specified

Category Business Analysis

About this role

This role involves helping clients develop data-driven customer experience strategies by analyzing large datasets, creating insights, and delivering presentations. The position requires cross-functional collaboration and client interaction.

Key Responsibilities

Analyze large datasets and build insights
Partner with senior managers to develop client materials
Support data extraction for reports
Manage client onboarding and engagement
Create training materials and deliver client support

Technical Overview

The technical scope includes data analysis, storytelling, and client-facing presentations, primarily using tools like PowerPoint and Excel, with a focus on CX metrics and SaaS platforms.

Ideal Candidate

The ideal candidate is a mid-level professional with at least 3 years of experience in strategy consulting, customer insights, or analytics. They possess strong analytical skills, experience with data storytelling, and are adept at client engagement within SaaS or cloud-based environments.

Must-Have Skills

At least 3 years of experience in strategy consultingcustomer insightsanalyticsor data-drivenclient-facing rolesStrong analytical and problem-solving skillsExperience with data analysis and storytellingClient engagement experience

Nice-to-Have Skills

Experience with NPS metricsExperience in SaaS or cloud-based platformsPresentation skillsIndustry-specific CX knowledge

Tools & Platforms

Microsoft PowerPointExcelData analysis tools

Required Skills

Customer InsightsData AnalysisClient EngagementCustomer ExperienceNPSData-driven strategiesStrategic storytellingData extractionPresentation developmentCX metrics

Hard Skills

Data analysisCustomer insightsStrategic storytellingData extractionPresentation developmentClient engagementNPS (Net Promoter Score)Customer experience (CX)Data-driven strategies

Soft Skills

Analytical skillsProblem-solvingCommunicationCollaborationStrategic thinkingClient management

Industry & Role

Industry Consulting

Job Function Developing customer experience insights and strategies for clients

Keywords for Your Resume

Customer InsightsData AnalysisClient EngagementCustomer ExperienceNPSNet Promoter ScoreData-driven strategiesStrategic storytellingData extractionPresentation developmentCX metricsCustomer journeyConsultingSaaSCloud-based platforms

Deal Breakers

Less than 3 years of relevant experience, Lack of client-facing or data analysis experience, Inability to work remotely in the US

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Client Engagement, Insights Specialist

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