Position Details

Salary $70K – $150K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

As a Client Engineer at Jamf, you own the Customer Experience for select strategic customers by serving as primary technical point of contact. You drive successful deployments of RapidIdentity and Identity & Access Management (IAM) solutions, maintain customer relationships in complex environments, and advocate for product and resolution needs across the organization.

Key Responsibilities

Own Customer Experience for select strategic customers
Drive successful deployments of RapidIdentity and IAM solutions
Maintain an active project plan to drive adoption and success
Advocate internally on customer feature requests, issues, and product information
Consult on architecture and design and support integrations with external systems

Technical Overview

This role centers on RapidIdentity and Identity & Access Management (IAM) implementation and adoption, including architecture/design consultation for large education environments. You lead project planning, build and maintain reference environments, support integration with external systems, and coordinate cross-departmental communication to drive issues and feature requests to resolution.

Ideal Candidate

The ideal candidate is a Client Engineer focused on customer success, who can drive successful deployments of RapidIdentity and Identity & Access Management (IAM) solutions for strategic customers. They are comfortable leading project plans, building reference environments, advising on architecture/design (especially for large education environments), and coordinating cross-functionally to resolve issues and advocate internally.

Must-Have Skills

Own the Customer Experience for select strategic customersAct as primary point of contact and technical representative for assigned customer(s)Drive successful deployments of RapidIdentity and Identity & Access Management (IAM) solutionsMaintain a productive relationship between Identity Automationa Jamf companyand the customerEstablish and maintain an active and successful project plan to drive RapidIdentity adoption and successWork cross-departmentally to ensure customer needs are communicated and resolvedActively consult on architecture and design of RapidIdentity solutions for large education environments

Tools & Platforms

RapidIdentityIdentity & Access Management (IAM)

Required Skills

Customer ExperienceCustomer successRapidIdentity deploymentIdentity & Access Management (IAM)project planningintegration capabilitiesreference environmentarchitecture and design consultingfeature requestsissue resolution

Hard Skills

Customer successCustomer experience ownershipRapidIdentity deploymentIdentity and Access Management (IAM) solutions implementationIdentity automationIntegration capabilities with external systemsProject planningReference environment creationTechnical representation for customersArchitecture and design consultingLarge education environment solution architecture guidanceFrequent cross-stakeholder communicationDriving successful deployments

Soft Skills

Relentless passion for customer successLead key customer success initiativesServe as primary point of contactActive and successful project planning leadershipCross-department collaborationAdvocacy and influenceComplex environment stakeholder managementFrequent communication across multiple points of contact

Industry & Role

Industry SaaS

Job Function Deliver RapidIdentity customer success by owning customer technical engagement and deployment/adoption outcomes

Role Subtype Customer Success Manager

Tech Domains Cybersecurity

Keywords for Your Resume

Client EngineerCustomer ExperienceCustomer successtechnical representativeprimary point of contactRapidIdentityIdentity AutomationIdentity & Access ManagementIAMidentity automationdeploymentproject planadoptionintegration capabilitiesexternal systems integrationreference environmentfeature requestsissue resolutionproduct informationarchitecture and designlarge education environmentsremoteJamfintegration

Deal Breakers

Must be able to drive successful deployments of RapidIdentity and Identity & Access Management (IAM) solutions, Must be able to act as primary point of contact and technical representative for assigned customers, Must be able to consult on architecture and design of RapidIdentity solutions for large education environments

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