Position Details

Salary $25 – $30 USD / year

Type Part-Time

Experience mid

Exp. Years 3-4 years

Education Not specified

Category Customer Success & Support

About this role

Client Experience Specialist for a women's-only studio, handling member communications and operations remotely. You will manage cancellations, upgrades, guest passes, and inbox monitoring in studio management software.

Key Responsibilities

Member request management
Inbox monitoring
Studio SOP adherence
Member communications
Scheduling and deadlines

Technical Overview

Non-technical role focused on customer communications and platform familiarity with Exercise.com, Mindbody, Glofox, and Pike13.

Ideal Candidate

The ideal candidate is a detail-oriented client experience specialist with 3-4 years of client-facing experience and familiarity with Exercise.com, Mindbody, Glofox, or Pike13. They should excel at written communication, inbox monitoring, and remote, part-time schedule adherence.

Must-Have Skills

3-4 years of professional client experienceFamiliarity with Exercise.com or similar platformsStrong written communicationAvailability Monday-Friday including weekend morningsAbility to monitor time-sensitive inquiries

Nice-to-Have Skills

Background in healthwellnessor fitness industryExperience in a fast-paced remote environment

Tools & Platforms

Exercise.comMindbodyGlofoxPike13

Required Skills

3-4 years of client experienceExercise.com/Mindbody/Glofox/Pike13 familiaritystrong written communicationremote work ability

Hard Skills

Exercise.comMindbodyGlofoxPike13Customer serviceCommunicationAdministrative support

Soft Skills

Detail-orientedStrong written communicationTime managementProblem solvingCustomer-focusedReliability

Industry & Role

Industry Financial Services

Job Function Manage client communications and membership operations for a remote studio

Role Subtype Client Experience Specialist

Keywords for Your Resume

client experience specialistfitness studioexercise.commindbodyglofoxpike13customer servicecommunicationremotepart-timehourlyinbox monitoringmembership managementweekendsschedulingExercise.comMindbodyGlofoxPike13

Deal Breakers

Lack of 3-4 years of client experience, Unavailability during operating hours or weekends, Inexperience with membership management platforms

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Client Experience Specialist – Fitness Studio

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