About this role
The Client Manager (Downstream) leads Radix's client relationships, ensuring trust and long-term growth without direct delivery responsibility. They orchestrate executive engagement, strategic positioning, and growth opportunities across designated accounts, aligning internal teams to client priorities.
Key Responsibilities
- Act as Client Leader for assigned clients
- Develop client strategy and vision plans
- Lead executive-level engagement with client stakeholders
- Identify, qualify, and prioritize growth opportunities
- Orchestrate internal teams for coordinated engagement and pursuit execution
Technical Overview
Focuses on enterprise-level sales/consulting within the downstream refining and chemicals vertical, emphasizing digital transformation, data platforms, OT/IT integration, governance (QBRs), and commercial growth.
Ideal Candidate
The ideal candidate is a senior client manager with extensive enterprise client-facing experience in consulting or transformation, capable of engaging executives, orchestrating cross-functional teams, and driving multi-year growth in downstream refining & chemicals accounts.
Must-Have Skills
8–12 years of experience in enterprise client-facing roles within professional servicesconsultingengineeringor complex B2B environmentsExperience operating in matrixed organizationscoordinating salestechnicaland delivery teamsBachelor’s degree required; advanced degree or equivalent experience preferredPrior experience in consulting or transformation-oriented environmentsExposure to multi-yearmulti-program client engagementsFamiliarity with technology-enabled or digital transformation initiatives
Nice-to-Have Skills
Refining and Chemicals operations experienceRefiningEthyleneAmmoniaSyngas knowledgeSoftware Sales and Software Services experience from edge to plant to cloudFamiliarity with AI/MLExperience presenting at industry events
Tools & Platforms
Aveva PIAspen IP.21Pi VisionParcView
Required Skills
8–12 years enterprise client-facing experiencematrixed organizationsexecutive engagementclient governancemulti-year engagementsdigital transformationdata platformsAveva PIAspen IP.21Pi VisionParcViewMESprocess controlAPCOT/IT integrationcloud analyticshyperscalersAsset Performance ManagementQBRcontract negotiationMaster Service Agreements
Hard Skills
Digital transformationData platformsAveva PIAspen IP.21Pi VisionParcViewMESProcess controlAPCOT/IT integrationCloud analyticsHyperscalersAsset Performance ManagementQBRContract NegotiationMaster Service Agreements
Soft Skills
Executive-level engagementRelationship managementStrategic thinkingCross-functional collaborationCommunication
Keywords for Your Resume
client manager downstreamdownstream chemicalsenterprise client-facingdigital transformationdata platformsAveva PIAspen IP.21Pi VisionParcViewMESprocess controlAPCOT/IT integrationcloud analyticshyperscalersAsset Performance ManagementQBRcontract negotiationmaster service agreementsmulti-year engagementsexecutive engagementstakeholders
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