Client Onboarding Analyst

Own the day-to-day onboarding operations for new properties entering Evernest’s portfolio, with a primary focus on owner satisfaction. You will coordinate across multiple internal teams, ensure SLAs are met, and maintain accuracy through documentation, compliance tasks, and audits.

• Communicate with new clients throughout onboarding, Meet client SLAs for inspections, renovations, and marketing, Collect and upload documentation and complete compliance tasks, Audit platforms and verify owner statement accuracy, Escalate concerns to the Director of Onboarding

This is primarily an operations and customer onboarding role with light tooling exposure limited to auditing third-party and proprietary platforms for accurate, up-to-date information. No specific software systems (like Jira/CRM) are explicitly named.

The ideal candidate is an organized real estate professional who can manage onboarding operations end-to-end for a portfolio of properties while ensuring owner satisfaction. They have 2+ years of real estate and customer-focused experience, strong communication and coordination skills, and the ability to meet SLAs through accurate documentation, compliance tasks, and platform audits.