Position Details

Salary $60K – $75K USD / year

Type Full-Time

Experience mid

Exp. Years 5+ years

Education 4-year college degree with 2 years client facing experience or 5 years experience in lieu of degree

Category Sales & Business Development

About this role

This role involves managing client success initiatives, supporting onboarding, and maintaining strong client relationships in a SaaS environment.

Key Responsibilities

Manage client success KPIs
Support onboarding
Monitor performance metrics
Maintain client relationships
Support retention efforts

Technical Overview

Focuses on client success platforms like ServiceNow and Salesforce, performance metrics, and proactive communication strategies.

Ideal Candidate

The ideal candidate is a mid-level client success professional with 5+ years of experience in SaaS or technology, strong communication skills, and expertise in ServiceNow and Salesforce platforms.

Must-Have Skills

Client successServiceNowSalesforceClient relationship managementCommunication skills

Nice-to-Have Skills

Experience with SaaSClient onboardingPerformance metrics monitoring

Tools & Platforms

ServiceNowSalesforceMicrosoft Office

Required Skills

Client SuccessServiceNowSalesforceMicrosoft OfficeClient Relationship ManagementNPSCSATOnboardingPerformance MetricsCommunication

Hard Skills

Customer SuccessServiceNowSalesforceMicrosoft OfficeClient Relationship ManagementClient Success KPIsOnboardingNPSCSATClient Communication

Soft Skills

CommunicationAnalytical SkillsProblem-solvingRelationship ManagementProactive Communication

Industry & Role

Industry SaaS

Job Function Client success management and client relationship support

Keywords for Your Resume

Client Success ManagerCustomer SuccessServiceNowSalesforceClient Relationship ManagementNPSCSATClient OnboardingPerformance MetricsProactive CommunicationRelationship ManagementClient SatisfactionRetentionOperational Relationship ManagementCustomer SatisfactionClient Success

Deal Breakers

Lack of experience with ServiceNow or Salesforce, No client success background, Inability to work remotely, Less than 2 years of client-facing experience without degree

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile