Position Details

Type Not Specified

Experience mid

Exp. Years 2-3 years

Education Not specified

Category Customer Success & Support

About this role

This role involves managing customer relationships, onboarding new clients, and coordinating logistics for IT asset disposition services remotely.

Key Responsibilities

Lead customer onboarding
Build customer relationships
Track customer jobs
Coordinate logistics
Monitor SLAs

Technical Overview

The position requires experience with Salesforce, customer support, and logistics coordination within the IT asset disposition industry.

Ideal Candidate

The ideal candidate is a mid-level customer success professional with 2+ years of experience in IT support or IT asset management, proficient in Salesforce, with strong organizational and communication skills, capable of managing customer relationships and onboarding processes remotely.

Must-Have Skills

Experience in customer service and supportExperience in ITAD or related IT industriesComfort using SalesforceStrong organizational skills

Nice-to-Have Skills

Experience with IT Asset DispositionExperience with logistics coordination

Tools & Platforms

SalesforceIT systems

Required Skills

Customer relationship managementSalesforceIT Asset Dispositionlogistics coordinationSLA monitoringcustomer support

Hard Skills

SalesforceCRMCustomer relationship managementIT Asset DispositionCustomer onboardingAccount managementLogistics coordinationSLA monitoringCustomer supportCross-sell and upsell

Soft Skills

CommunicationOrganizationProblem-solvingCustomer focusRelationship buildingProactivityMultitasking

Industry & Role

Industry IT Asset Disposition / E-waste Recycling

Job Function Customer relationship management and support in IT asset disposition

Role Subtype Customer Success & Support

Tech Domains Salesforce, IT Asset Disposition

Keywords for Your Resume

customer success managercustomer onboardingIT Asset DispositionCRMSalesforcecustomer relationship managementlogistics coordinationSLA monitoringcustomer supportaccount managementcross-sellupsellclient retentionrelationship buildingproactive support

Deal Breakers

Lack of experience in customer support or ITAD, No experience with Salesforce, Unwilling to work remotely

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