Position Details

Salary $65K – $96K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Category Sales & Business Development

About this role

Client Success Manager for a fast-growing marketing agency, responsible for onboarding and retaining clients, managing client health and upsell opportunities, and collecting testimonials to drive referrals.

Key Responsibilities

Manage client onboarding and ongoing retention
Proactively identify upsell opportunities (ads, SEO, website builds)
Conduct regular client check-ins and health reviews
Generate referrals and collect testimonials
Re-engage former clients

Technical Overview

Focus on marketing services with paid advertising, AI integrations, and lead generation; remote work with North America time-zone alignment.

Ideal Candidate

The ideal candidate is a client success manager with experience in a commission-based role, skilled at managing 30+ client relationships, onboarding new clients, driving retention, and identifying upsell opportunities through marketing services and paid advertising.

Must-Have Skills

None listed

Nice-to-Have Skills

Experience in a performance-driven/commission-based roleExperience with AI integrations and funnels

Required Skills

client success managementonboardingretentionupsellgoogle adsseowebsite buildschat widgetslead generationpaid advertisingai integrationscustom funnelscommission-basedtrustpilotvideo testimonialsmarketing agency

Hard Skills

Client Success ManagementOnboardingRetentionUpsellGoogle AdsSEOWebsite buildsChat widgetsLead generationPaid advertisingAI integrationsCustom funnelsCommission-based compensationTrustpilotVideo testimonials

Soft Skills

CommunicationRelationship buildingOrganizationDetail-orientedCoachableAdaptability

Industry & Role

Industry Marketing & Digital Marketing

Job Function Own client relationships from onboarding through retention for marketing services clients

Role Subtype Client Success Manager

Keywords for Your Resume

Client Success Managerremotenorth americaonboardingretentionupselllead generationpaid advertisinggoogle adsseowebsite buildschat widgetscommission-basedtrustpilotvideo testimonialsmarketing agencynorth america time zonecustomer healthat-risk accountsclient success manager

Deal Breakers

Based in North America (time zone alignment with clients)

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Client Success Manager — Tripathi Consulting (Remote)

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