Position Details

Salary $45K – $55K USD / year

Type Full-Time

Experience entry

Exp. Years 3+ years

Education High School diploma or equivalent

Category Customer Success & Support

About this role

Serves as the first point of contact for customers using ProfitKeeper, resolving incidents, managing requests, and ensuring excellent customer experience in a remote SaaS environment.

Key Responsibilities

Resolve customer incidents
Manage support requests
Document best practices
Build customer relationships
Utilize Power Automate and Power Apps

Technical Overview

Handles customer support tickets, incident resolution, and uses Microsoft Office tools, Power Automate, and Power Apps to automate and streamline support workflows.

Ideal Candidate

The ideal candidate is an entry-level customer support professional with at least 3 years of experience, proficient in Microsoft Office and ticketing systems, with strong communication and organizational skills, and experience supporting SaaS or HCM products remotely.

Must-Have Skills

Proficient in Microsoft Office SuiteStrong attention to detailManage multiple assignmentsClear oral and written communicationCustomer support experience

Nice-to-Have Skills

Experience with SaaS productsKnowledge of Human Capital Management (HCM)

Tools & Platforms

Microsoft Office SuitePowerPointPower AutomatePower Appsticketing system

Required Skills

Microsoft Office Suiteincident managementcustomer supportticketing systemPower AutomatePower Apps

Hard Skills

Microsoft Office SuitePowerPointPower AutomatePower Appsticketing systemincident managementcustomer support

Soft Skills

attention to detailorganizational skillscommunicationindependent workteamworkproblem-solvingtime management

Industry & Role

Industry SaaS / Human Capital Management

Job Function Customer success representative

Role Subtype Customer Support Specialist

Keywords for Your Resume

customer supportticketing systemincident managementMicrosoft OfficePowerPointPower AutomatePower Appsremotecustomer serviceSaaSHuman Capital Managementclient successcommunicationorganizationindependent workHCM

Deal Breakers

No customer support experience, Lack of proficiency in Microsoft Office, No experience with SaaS or HCM

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Client Success Representative I, ProfitKeeper

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