✦ Luna Orbit — Customer Success & Support

Client Success Specialist

at Environmental Intellect

📍 Remote, US Remote 💰 $60K – $75K USD / year Posted March 12, 2026
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Position Details

Salary $60K – $75K USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category Customer Success & Support

About this role

Supports client onboarding, manages relationships, troubleshoots technical issues, and promotes product adoption to ensure customer success.

Key Responsibilities

  • Build client partnerships
  • Support onboarding and training
  • Troubleshoot technical issues
  • Monitor account health
  • Drive product adoption

Technical Overview

Involves technical troubleshooting, client relationship management, and supporting digital transformation initiatives for industrial or environmental software solutions.

Ideal Candidate

The ideal candidate is a mid-level client success specialist with 2+ years of experience in managing client relationships, troubleshooting technical issues, and supporting software adoption. They excel in communication and building strong customer partnerships.

Must-Have Skills

Build strong client partnershipsSupport onboarding and trainingTroubleshoot technical issuesMonitor account healthDrive product adoption

Nice-to-Have Skills

Product demosCase studiesClient feedback analysis

Tools & Platforms

Customer Relationship Management (CRM)Support ticket systemsData analysis toolsProduct training platforms

Required Skills

Customer successclient relationship managementtechnical troubleshootingsoftware adoptiondigital transformation

Hard Skills

Customer successClient relationship managementTechnical troubleshootingSoftware adoptionDigital transformationData analysisProduct training

Soft Skills

communicationproblem-solvingrelationship buildingcollaborationadaptability

Industry & Role

Industry Environmental / Industrial / Software
Job Function Client success and support management

Keywords for Your Resume

Customer successClient relationship managementTechnical troubleshootingSoftware adoptionDigital transformationData analysisProduct trainingSupport ticketsClient partnershipsremoteBuild client partnerships

Deal Breakers

Lack of experience in customer success or client management, No troubleshooting skills, Inability to support onboarding, Poor communication skills

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