Position Details
About this role
This role involves providing customer support for nonprofit management software, troubleshooting user issues, and creating knowledge base content to improve user self-service.
Key Responsibilities
- Respond to support requests
- Troubleshoot platform issues
- Create knowledge base articles
- Escalate complex issues
- Collaborate with product team
Technical Overview
Supports SaaS platform modules including CRM, fund accounting, email marketing, and grant management, with a focus on technical writing and support documentation.
Ideal Candidate
The ideal candidate is an entry-level support specialist with excellent communication skills, empathetic approach, and the ability to troubleshoot basic technical issues related to SaaS platforms and nonprofit workflows.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of communication skills, No experience with SaaS or help desk tools, Inability to explain technical concepts clearly
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