Position Details
About this role
This role involves providing client support, managing case resolutions, and educating clients on payment processes within a healthcare-focused environment.
Key Responsibilities
- Manage client cases
- Conduct client meetings
- Document communications
- Educate clients on payment processes
- Follow SOPs
Technical Overview
Utilizes Salesforce for documentation, Microsoft Teams for communication, and requires knowledge of Reference Based Pricing and healthcare billing processes.
Ideal Candidate
The ideal candidate is a customer support specialist with at least 2 years of experience in client-facing roles, preferably within healthcare. They should possess strong communication and organizational skills, with familiarity in case management and client education on payment processes.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer service experience, No experience with Salesforce, No healthcare background if specified, Inability to manage multiple client cases
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