Position Details
About this role
This role supports customers by helping them with issues related to an ICE product pricing engine. The position focuses on resolving questions and errors in a timely and consistent manner.
Key Responsibilities
- Resolve customer issues related to the pricing engine
- Provide support for customer questions and errors
- Troubleshoot reported problems and drive resolutions
- Maintain documentation of customer interactions
- Meet service level expectations
Technical Overview
The technical scope centers on assisting with troubleshooting and support activities for a pricing engine and related workflows. Specific tools and technologies were not provided in the posting.
Ideal Candidate
The ideal candidate is a customer-facing support professional who can troubleshoot customer issues related to a pricing engine and deliver timely resolutions. They should be comfortable handling support cases end-to-end while maintaining strong customer satisfaction and escalation discipline.
Must-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must demonstrate prior customer support experience with technical troubleshooting (or pricing/platform support), Must be able to document cases accurately in a case management system
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile