Position Details

Salary $40K – $47K USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education High School Diploma or equivalent

Category Customer Success & Support

About this role

The role is a Tier 1 Client Support Specialist delivering technical support via phone and email to healthcare clients, focusing on diagnosing and resolving hardware, software, and application issues and enabling patient care journeys.

Key Responsibilities

Serve as primary client contact for tech support
Diagnose and resolve hardware, software, and application issues
Remote troubleshooting for devices and peripherals
Escalate unresolved issues per procedures
Learn new product platforms and features; utilize AI tools to improve workflow

Technical Overview

Scope includes remote troubleshooting across devices and peripherals (Smart TVs, iPads, mobile devices), maintaining product knowledge, and operating within data security policies (ePHI/PHI) while utilizing AI-powered tools to improve efficiency.

Ideal Candidate

The ideal candidate is a detail-oriented Tier 1 client support agent with strong technical aptitude and customer service mindset, capable of remote troubleshooting hardware and software issues in healthcare technology. They should be comfortable with 365-day support, training, and compliance with data privacy (PHI/ePHI) requirements.

Must-Have Skills

High school diploma or equivalentDemonstrated general technical proficiencyBasic understanding of HTTP response status codesMust be able to work assigned shifts including weekends/holidaysStrict compliance with information security policiesUnwavering commitment to protecting sensitive data (ePHI/PHI)

Nice-to-Have Skills

Bilingual proficiencyspecifically in Spanish

Tools & Platforms

Google MeetZoom

Required Skills

High school diploma or equivalentbasic technical proficiencyHTTP status codesremote troubleshootinghardware troubleshootingsoftware troubleshootingAI-powered toolsePHIPHIinformation security policiesphone supportemail supportSpanish language (preferred)Google MeetZoom

Hard Skills

HTTP status codesHTTPRemote troubleshootingHardware troubleshootingSoftware troubleshootingGoogle MeetZoomAI-powered toolsePHIPHIinformation security policiesphone supportemail supportSpanish (preferred)Smart TVsiPadsmobile devices

Soft Skills

Excellent communicationProblem-solvingTime managementTeamworkAdaptabilityAttention to detailProactive learning

Certifications

Preferred

Spanish language proficiency (preferred)

Industry & Role

Industry Healthcare & Medical

Job Function Provide Tier 1 technical support and exceptional customer service to GetWellNetwork clients in a remote setting.

Role Subtype Technical Support Specialist

Keywords for Your Resume

Tier 1Client SupportTechnical SupportRemote troubleshootingSmart TVsiPadsmobile devicesHTTP status codesePHIPHIinformation security policiesAI-powered toolsGoogle MeetZoomphone supportemail supportSpanishGetWellNetworktier 1client supporttechnical supportremote troubleshootingai-powered toolsgoogle meetzoomspanish

Deal Breakers

High school diploma or equivalent required, Must be able to work weekends and holidays

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Client Support Specialist, Tier 1

Get matched to jobs like this