✦ Luna Orbit — IT Support & Helpdesk

Client Systems Engineer II - Senior Deskside Support in Phoenix, AZ (Hybrid)

at Farmers Insurance Exchange

📍 Phoenix, AZ, US, 85085 Hybrid Posted March 13, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Provide advanced deskside support for enterprise employees, troubleshoot hardware and application issues, and support executive staff with high-level technical assistance.

Key Responsibilities

  • Provide onsite deskside support
  • Resolve complex technical issues
  • Support enterprise hardware and applications
  • Develop technical documentation
  • Assist executive staff

Technical Overview

Support includes hardware, peripherals, mobile devices, and enterprise applications, with a focus on root cause analysis and technical documentation.

Ideal Candidate

The ideal candidate is a senior IT support specialist with 5+ years of deskside support experience, capable of resolving complex hardware and application issues, and providing exceptional customer service to enterprise users, including executives.

Must-Have Skills

Advanced onsite deskside support experienceSupport for applicationshardwareand peripheralsExperience with enterprise environmentsAbility to handle complex technical issues

Nice-to-Have Skills

Experience supporting executivesTechnical documentation developmentProject management

Tools & Platforms

Enterprise hardwareMobile devicesSecurity tools

Required Skills

Deskside SupportTechnical SupportHardware TroubleshootingApplication SupportMobile DevicesPeripheralsSecurityRoot Cause Analysis

Hard Skills

Deskside SupportTechnical SupportHardware TroubleshootingApplication SupportMobile DevicesPeripheralsSecurityRoot Cause AnalysisCustomer ServiceTechnical DocumentationProject Management

Soft Skills

Customer ServiceProblem-solvingCommunicationMentorshipCollaborationTime Management

Industry & Role

Industry Insurance
Job Function Senior deskside technical support

Keywords for Your Resume

Deskside SupportTechnical SupportHardware TroubleshootingApplication SupportMobile DevicesPeripheralsSecurityRoot Cause AnalysisCustomer ServiceTechnical DocumentationProject ManagementEnterprise SupportOnsite SupportSenior SupportHelpdesk

Deal Breakers

Less than 5 years of relevant experience, Lack of enterprise support background, No experience supporting executives

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