About this role
Vetcove is hiring a Clinic Growth Manager to design and run programs that keep veterinary clinics engaged and growing while ensuring they receive real value from the platform. The role combines community building, education (seminars and webinars), and data-driven analysis to identify at-risk clinics and drive re-engagement before churn.
Key Responsibilities
- Design and manage clinic community programs (newsletters, referrals, peer spotlights)
- Develop and run educational webinars and seminars on platform best practices
- Analyze usage, sales patterns, and engagement to build re-engagement plans
- Monitor key health metrics to flag at-risk accounts and prevent churn
- Create dashboards using AI tools and prepare data-driven business reviews
Technical Overview
This role is data-and-program focused: it monitors key health metrics, analyzes usage trends and platform engagement, and uses AI tools and collaboration with a data team to build and maintain dashboards. Outputs include data-driven business reviews with insights for internal stakeholders.
Ideal Candidate
The ideal candidate is a mid-level customer success/growth professional with 3–5 years of experience in community engagement, growth marketing, or client-facing account management in a SaaS or technology environment. They are comfortable using data to identify underperforming and at-risk clinics, building dashboards with AI tool support, and running scalable education programs like webinars and newsletters to drive measurable growth and reduce churn.
Must-Have Skills
Bachelors Degree3–5 years of experience in Community EngagementGrowth MarketingCustomer SuccessAccount Managementor a client-facing roletrack record of driving measurable growth outcomes across a large customer basecomfort with data (pull a reportspot a trendtranslate it into action)experience building or contributing to community programsevent coordinationor customer education initiativesnatural communicator (hold a room in a seminarbuild trust in 1:1write a newsletter people actually read)analyze usage trendssales patternsand platform engagement to identify underperforming clinicsmonitor key health metrics across the platform to flag at-risk accounts
Nice-to-Have Skills
experience leveraging AI tools for dashboards (stated as 'Leverage AI tools')experience partnering with a data team to build and maintain dashboards
Tools & Platforms
AI toolsdashboardsdata reporting
Required Skills
community program designnewslettersreferral programspeer spotlightsonline engagement initiativesseminarseducational webinarsbest practice playbookshow-to guidesself-serve resourcesusage trend analysissales pattern analysisplatform engagement analysisre-engagement planskey health metricsat-risk accountschurn preventionfeedback loop between clinics and product teamAI toolsdashboardsbusiness reviewsdata-driven insightscustomer educationaccount management
Hard Skills
community program designnewsletter creationreferral programspeer spotlightsonline engagement initiativesseminarseducational webinarsin-platform best practicessuccessful workflowsplatform updatesbest practice playbookshow-to guidesself-serve resourcesaccount re-engagement planningusage trend analysissales pattern analysisplatform engagement analysiscustomer educationkey health metrics monitoringat-risk account identificationchurn preventiondashboard buildingAI tools usagebusiness reviews with data-driven insightsdata-driven reporting
Soft Skills
communicationfacilitating seminarsbuilding trust in 1:1 conversationswriting newslettersorganizationadvocacy between clinics and product teamfeedback loop managementability to translate data into action
Keywords for Your Resume
Clinic Growth Managercommunity programnewslettersreferral programspeer spotlightsonline engagement initiativesseminarseducational webinarsbest practice playbookshow-to guidesself-serve resourcesusage trendssales patternsplatform engagementre-engagement planskey health metricsat-risk accountschurnfeedback loopproduct teamAI toolsdashboardsdata teambusiness reviewsdata-driven insights
Deal Breakers
Must have at least a Bachelors Degree, Must have 3–5 years of experience in community engagement/growth marketing/customer success/account management or client-facing role
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