Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

This role focuses on driving customer success and revenue growth through strategic sales of Salesforce's Service Cloud solutions in targeted markets.

Key Responsibilities

Identify opportunities in existing customer base
Create new leads through prospecting
Define and pitch service transformation value
Negotiate and close deals with VP and CxO level
Refine sales messaging and techniques

Technical Overview

The role involves understanding customer service operations, leveraging AI and CRM platforms, and developing tailored sales strategies.

Ideal Candidate

The ideal candidate is a mid-level sales professional with extensive experience in customer service applications and solutions, strong relationship-building skills, and a proven track record in selling CRM and AI-driven customer transformation solutions.

Must-Have Skills

Extensive background in service applications and/or operational Customer Service ManagementSuccessful selling Customer Service/Customer Engagement solutionsUnderstanding of Customer Service Business and OperationsStrong analytic and task solving skills

Tools & Platforms

SalesforceAI

Required Skills

Customer Service ManagementCustomer ServiceCustomer Engagement solutionsSales strategyAccount managementRelationship buildingNegotiationAICustomer transformation

Hard Skills

Customer Service ManagementCustomer ServiceCustomer Engagement solutionsSales strategyAccount managementRelationship buildingNegotiationAICustomer transformation

Soft Skills

CommunicationRelationship buildingNegotiationStrategic thinkingCustomer focus

Industry & Role

Industry SaaS

Job Function Sales and customer relationship management for Service Cloud solutions

Keywords for Your Resume

SalesforceCustomer Service ManagementCustomer ServiceCustomer Engagement solutionsAIAccount ExecutiveSales strategyRelationship buildingNegotiationCustomer transformationCRMCustomer successSalesBusiness developmentAccount managementCustomer Engagement

Deal Breakers

Lack of experience in customer service solutions, No background in CRM or AI solutions, Unwillingness to travel or work in multiple locations

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Cloud Account Executive - Service Cloud (Commercial)

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