✦ Luna Orbit — IT Support & Helpdesk

Co-op/Intern, IT Operations - Summer 2026

at Hootsuite

📍 Vancouver, British Columbia, Canada Onsite Posted March 31, 2026
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Position Details

Type Internship
Experience intern
Exp. Years 0
Education Not specified
Category IT Support & Helpdesk

About this role

Co-op IT Operations/Help Desk internship at Hootsuite, onsite in Vancouver. Supports helpdesk queue, laptop provisioning, AV/meeting hardware, and asset management with agile workflow.

Key Responsibilities

  • Support helpdesk queue
  • Deploy laptops and peripherals
  • Configure and wipe laptops
  • Manage hardware assets
  • Document procedures

Technical Overview

Hardware deployment and troubleshooting across macOS/Windows, AV gear, and desk hardware; asset management and ticketing processes.

Ideal Candidate

An entry-level IT operations/Help Desk intern with strong end-user support skills, familiarity with macOS/Windows, AV gear, and asset management, and a willingness to learn in an onsite environment.

Must-Have Skills

Experience troubleshooting Mac problemsExperience troubleshooting Windows OS problemsExperience with meeting room hardware/AV gearExperience working in an agile environmentWillingness to learn new systems

Nice-to-Have Skills

Asset management experienceTicketing system experienceGoogle Meet hardware expertiseOffice hardware deployment

Tools & Platforms

Helpdesk ticketing systemHardware asset management systemGoogle Meet hardware

Required Skills

macOSWindows OSDell laptopsGoogle Meet HardwareAV gearagileticketing systemasset management

Hard Skills

macOSWindows OSDell laptopsGoogle Meet HardwareAV geardesk hardwarehardware asset managementticketing systemagile workflow

Soft Skills

Solution seekerLifelong learnerResilient adapterIntentional collaboratorProblem solvingActive communicator

Industry & Role

Industry SaaS
Job Function IT operations & end-user support internship
Role Subtype Help Desk L1

Keywords for Your Resume

co-opit operationshelp deskit supportmacoswindowsdell laptopsgoogle meet hardwareav gearagileticketing systemasset managementdesk hardwareonsitevancouverIT operationsHelp deskEnd user supportMacOSWindowsDell laptopsAV gearAsset management

Deal Breakers

Lack of hands-on hardware/troubleshooting experience, Inability to work onsite in Vancouver

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