✦ Luna Orbit — IT Support & Helpdesk

Collaboration Engineer – IT Operations

at Miami, Florida IT Staffing, Recruitment & Consulting Agency

Hybrid Posted March 15, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Bachelor’s preferred | HS Diploma required
Category IT Support & Helpdesk

About this role

This role provides hybrid support for Azure, Microsoft 365, and SaaS platforms, focusing on automation, incident resolution, and vendor management.

Key Responsibilities

  • Support Azure and SaaS platforms
  • Troubleshoot hardware/software issues
  • Manage support tickets in JIRA
  • Implement automation with Power Automate
  • Coordinate with vendors

Technical Overview

Supports Azure, Microsoft 365, SaaS tools, and automation via Power Automate, with responsibilities in hardware/software troubleshooting and vendor coordination.

Ideal Candidate

The ideal candidate is an experienced IT support professional with knowledge of Azure, Microsoft 365, and SaaS tools, capable of supporting hybrid environments and troubleshooting hardware/software issues.

Must-Have Skills

Azure platformMS administrationAPIPower AutomateAzure BOTsSaaS technologiesServiceNowAgileJIRAhardware/software support

Nice-to-Have Skills

security best practicesthreat modelingAI/LLM featuresvendor management

Tools & Platforms

AzureMSPower AutomateServiceNowJIRA

Required Skills

AzureMicrosoft 365APIPower AutomateAzure BOTsSaaSServiceNowAgileJIRAtroubleshooting

Hard Skills

AzureMicrosoft 365APIPower AutomateAzure BOTsMCP technologySaaSServiceNowAgileScrumKanbanJIRAhardware supportsoftware supporttroubleshooting

Soft Skills

problem-solvingcommunicationproject managementprioritizationteamwork

Industry & Role

Industry IT Staffing & Consulting
Job Function Provide hybrid IT support for cloud and SaaS environments with automation and troubleshooting expertise
Role Subtype Help Desk L2
Tech Domains Azure, Microsoft 365, Power Automate, ServiceNow

Keywords for Your Resume

AzureMicrosoft 365APIPower AutomateAzure BOTsMCPSaaSServiceNowAgileScrumKanbanJIRAhardware supportsoftware supporttroubleshootingIT supporthybridMelvindaleMichigan

Deal Breakers

Lack of experience with Azure or SaaS platforms, No knowledge of ServiceNow or JIRA, No support experience in hybrid environments

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