Position Details

Type Freelance

Experience entry

Exp. Years Not specified (no prior experience required)

Education High School Diploma or recent high school graduate

Category Marketing & Digital Marketing

About this role

A fully remote Community Engagement Manager contractor role focused on monitoring and responding to customer interactions across major social platforms. The role emphasizes writing quality, on-brand engagement, identifying trends and sentiment, and escalating potential PR issues.

Key Responsibilities

Monitor and respond to comments, DMs, and mentions across major social media platforms
Engage authentically with customers on ad posts and organic content
Track conversations where the brand is mentioned
Identify trends, recurring questions, and customer sentiment and share insights
Flag negative feedback, potential PR issues, or unusual activity for escalation

Technical Overview

No technical stack is specified. The role centers on operational community management across Facebook, Instagram, TikTok, YouTube, and X, including comments, DMs, mentions, and tracking customer sentiment and trends.

Ideal Candidate

The ideal candidate is an enthusiastic, socially savvy communicator with strong writing skills and fluent experience across major social media platforms. They are comfortable managing comments, direct messages, and mentions in a timely, on-brand way, and proactively escalate negative feedback or potential PR issues. This role is entry-friendly, with no prior formal experience required as long as the candidate is highly active online.

Must-Have Skills

Monitor and respond to commentsDMsand mentions across all major social media platformsActive and fluent across major social media platformsStrong writer who can craft friendlyclearand engaging responses quicklySelf-motivated and reliableComfortable representing a brand professionally in public-facing conversations

Tools & Platforms

FacebookInstagramTikTokYouTubeX

Required Skills

Social media community managementcomment moderation and responsedirect message (DM) managementmention monitoringbrand voice writingcustomer engagement via social mediatrend identificationcustomer sentiment analysisPR issue identificationnegative feedback escalationpublic-facing customer communication

Hard Skills

Social media community managementComment moderation and responseDirect message (DM) managementMention monitoringBrand voice writingCustomer engagement via social mediaTrend identificationCustomer sentiment analysisPR issue identificationNegative feedback escalationPublic-facing customer communicationMonitoring and responding across major social media platformsContent posting engagement

Soft Skills

Strong writingFriendlyclearand engaging communicationSelf-motivationReliabilityProactive issue reportingProfessional representation of a brandCustomer empathyTimely responsiveness

Industry & Role

Industry E-commerce

Job Function Drive timely, on-brand social media community engagement to nurture customers and protect brand reputation

Role Subtype Social Media Content Creator

Keywords for Your Resume

Community Engagement Managerfully remoteRemoteindependent contractorsocial media platformsFacebookInstagramTikTokYouTubeXdirect messages (DMs)mentionson-brand mannerbrand voicecustomer sentimenttrend identificationnegative feedbackPR issuesescalationself-motivatedreliablefriendlyclearand engaging responsescomments

Deal Breakers

Must be comfortable representing a brand professionally in public-facing conversations, Must be fluent across major social media platforms listed in the posting, Must be able to respond to comments, DMs, and mentions in a timely and on-brand manner

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile