Position Details

Type Full-Time

Experience entry

Exp. Years minimum 1-year experience

Education High school diploma, an equivalent certificate is required

Category Sales & Business Development

About this role

Provide high-touch concierge service to Textron Aviation customers during their visits. Coordinate reservations, visitor management, and flight-related support while maintaining accurate customer records.

Key Responsibilities

Maintain a clean, organized customer business center
Coordinate customer needs and requests
Follow phone procedures and keep refreshments stocked
Greet customers and provide workspaces and internet access
Manage visitor sign-ins, badges, courtesy car usage, and flight tracking

Technical Overview

Primarily operations-facing customer support work using Salesforce for customer data and visitor logs, plus coordination of phone-based requests and reservation processes.

Ideal Candidate

The ideal candidate is customer-focused with at least 1 year of experience in customer experience or related administrative support. They are comfortable coordinating reservations and visitor/flight logistics, communicating clearly in both written and verbal formats, and maintaining accurate customer records in Salesforce.

Must-Have Skills

High school diploma (or equivalent certificate)1-year experience in customer experienceAbility to obtain and maintain an airport security badge (if applicable)

Nice-to-Have Skills

Ability to operate and use a multiline telephoneAbility to maintain a professional demeanorAbility to listen to instructions

Tools & Platforms

Salesforce

Required Skills

customer business center maintenancecustomer coordinationphone proceduresmultiline telephonereservationshotel reservationstransportation reservationsmeal reservationsvisitor sign-insbadgescourtesy car usageflight trackingSalesforcevisitor logspurchase order processingpayment handlinglocal attractions

Hard Skills

Customer Business Center maintenanceCustomer CoordinationPhone proceduresMultiline telephoneHoteltransportationand meal reservationsReservations managementLocal attractionsrestaurantsand events informationVisitor sign-insBadgesCourtesy car usageFlight trackingSalesforce (customer data management)Visitor logsPurchase order processingPayment handlingInternet access provisioningData entry and record maintenance

Soft Skills

Exceptional care and comfort to customersCustomer loyalty buildingStrong communication skills (written and verbal)Professional demeanorAbility to listen to instructionsInterpersonal skillsWelcoming presenceInsightful interactionsAttention to detail

Certifications

Required

High school diplomaEquivalent certificate

Industry & Role

Industry Aerospace

Job Function Deliver concierge support by coordinating reservations, visitor logistics, and customer record management

Role Subtype Customer Service Rep

Keywords for Your Resume

Concierge2nd Shiftcustomer experiencecustomer loyaltyreservationshotel reservationstransportation reservationsmeal reservationsmultiline telephoneairport security badgevisitor sign-insbadgescourtesy car usageflight trackingSalesforcecustomer datavisitor logspurchase orderspayment processinglocal attractionscommunication skills

Deal Breakers

High school diploma (or equivalent certificate) required, Minimum 1-year experience in customer experience or relative administrative experience required, Ability to obtain and maintain an airport security badge may be required if applicable, Must be able to maintain a professional demeanor and interpersonal skills

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Concierge (2nd Shift)

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