Position Details

Salary $80K – $134K USD / year

Type Full-Time

Experience senior

Exp. Years 5-10 years

Education Not specified

Category Content & Media

About this role

Lead the global ownership of consumer-facing digital content and governance across PepsiCo's websites. Define content strategy, drive the enhancement roadmap, and ensure governance, accuracy, and optimization of content including FAQs and nutrition information, while also leading CX finance support.

Key Responsibilities

Lead CX strategy, digital experience, and content ownership across ~200 websites
Oversee content governance, optimization, and SEO
Manage CX finance support and budgeting
Collaborate with cross-functional stakeholders and leaders
Drive governance across markets and vendor relationships

Technical Overview

Involves content management and data-driven decision making with tools like Salesforce Knowledge and MS Office suite. Requires proficiency in Excel, PowerPoint, and Word, plus digital content creation/editing capabilities.

Ideal Candidate

The ideal candidate is a senior-level content professional with 5+ years of experience in consumer-facing content governance, cross-functional collaboration, and vendor management. Proficient in MS Excel and PowerPoint, with strong written and verbal communication and a proven ability to drive content strategy and SEO across large digital properties.

Must-Have Skills

5-10 years experienceMS ExcelPowerPointWordWritten communicationVerbal communicationVendor managementProject management

Nice-to-Have Skills

Vendor management experience preferredSEO experienceCross-functional collaboration

Tools & Platforms

Salesforce KnowledgeMicrosoft ExcelMicrosoft PowerPointMicrosoft WordSocial Media platforms

Required Skills

Content StrategyContent GovernanceDigital ContentFAQsPepsiCoProductFacts.comSalesforce KnowledgeJoy RewardsSEOVendor ManagementMS ExcelMicrosoft ExcelPowerPointWordEmailSocial MediaWritten CommunicationVerbal CommunicationPresentationInterpersonal SkillsProject ManagementExecutive Presence

Hard Skills

MS ExcelMicrosoft ExcelPowerPointWordSalesforce KnowledgeSEOContent ManagementVendor ManagementContent StrategyDigital ContentPhoto EditingVideo EditingEmailSocial Media

Soft Skills

Written communicationVerbal communicationPresentationInterpersonal skillsProject managementAnalyticalOrganizationalLeadershipExecutive presence

Industry & Role

Industry Retail

Job Function Own and govern consumer-facing digital content strategy and governance for PepsiCo's digital properties

Role Subtype Content Strategist

Keywords for Your Resume

Consumer Experience Senior SpecialistConsumer Experience Sr Specialistglobal content ownerdigital contentFAQsPepsiCoProductFacts.comSalesforce KnowledgeJoy RewardsContent StrategySEOContent GovernanceVendor managementMS ExcelMicrosoft ExcelPowerPointWordemailsocial mediawritten communicationverbal communicationpresentationproject managementExecutive presencecontent governancecontent strategy

Deal Breakers

Lack of 5-10 years experience in related field, Inadequate MS Excel / PowerPoint skills, No experience with content governance or Salesforce Knowledge

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