Position Details
About this role
Customer Service role in a remote insurance call center handling inquiries related to Medicare/Long Term Care policies, with emphasis on privacy, accuracy, and effective communication.
Key Responsibilities
- Provide information and assistance to policyholders and others by responding to inquiries
- Access and update software data for benefits and claims status
- Communicate inquiry status in writing and orally
- Maintain knowledge base of products and services
- Ensure privacy and HIPAA compliance
Technical Overview
Non-technical role focused on customer service fundamentals, policy knowledge, and compliant handling of sensitive information.
Ideal Candidate
Entry-level CSR at WellCove who can work remotely with a high school diploma and six months of call center experience; strong typing (30 wpm) and communication skills; comfortable handling Medicare/Long Term Care insurance inquiries while maintaining privacy.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No high school diploma or GED, No six months call center experience, Inability to pass background screening or drug tests
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