Position Details
About this role
Contact Center CSR-1 at WellCove handles insurance policy inquiries in a remote call center, focusing on Medicare/Long Term Care lines. The role emphasizes privacy, accuracy, and reliable remote work.
Key Responsibilities
- Provide information and assistance to policyholders and others over the phone
- Access and update software data to verify benefits and claims status
- Communicate with policyholders, agents, and providers regarding inquiry status
- Maintain knowledge base of products and services
- Ensure privacy and HIPAA compliance
Technical Overview
Non-technical customer service role with emphasis on HIPAA/privacy compliance, remote call handling, and documentation.
Ideal Candidate
The ideal candidate is an entry-level customer service professional with a high school diploma (or GED) and six months of call center experience, capable of handling Medicare/Long Term Care insurance inquiries remotely with strong typing and communication skills. They should be comfortable with privacy requirements and background checks.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No six months call center experience, No high school diploma or GED, Lack of ability to pass background screening and drug tests
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