Position Details
About this role
This role involves supervising a high-volume contact center supporting government and public inquiries, ensuring quality service, and managing customer support teams remotely.
Key Responsibilities
- Supervises contact center operations
- Manages customer service representatives
- Ensures quality and professionalism
- Reports performance metrics
- Supports continuous improvement
Technical Overview
Supervisory role with focus on contact center operations, performance metrics, quality assurance, and remote work capabilities.
Ideal Candidate
The ideal candidate is a mid-level contact center supervisor with at least 5 years of experience managing high-volume public support operations. They possess strong leadership skills, familiarity with quality assurance, and the ability to work remotely within a government or federal contractor environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of supervisory experience in contact centers, Inability to work remotely, No experience supporting government/public inquiries, No security clearance or eligibility, Less than 5 years of relevant experience
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