✦ Luna Orbit — IT Support & Helpdesk

Contact Center Systems Administrator

at Cybersecurity Staffing

Onsite Posted March 16, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

A support role focused on managing and troubleshooting cloud-based call center systems, including VoIP, IVR, and call routing, with opportunities to grow into UC engineering.

Key Responsibilities

  • Own call center platform support
  • Manage system configurations
  • Troubleshoot call flow issues
  • Support omnichannel communication
  • Collaborate with network teams

Technical Overview

Involves administration and support of cloud call center platforms, VoIP and SIP trunking, IVR scripting, and system optimization, with a focus on troubleshooting and support.

Ideal Candidate

The ideal candidate is a mid-level call center support technician with experience owning and troubleshooting cloud-based call center platforms, including VoIP and IVR systems. They are proactive problem-solvers with strong support skills and technical aptitude.

Must-Have Skills

owning and supporting call center platformconfiguration and support of cloud call centertroubleshooting call flow issuescall routing logicdigital channels support

Nice-to-Have Skills

Microsoft TeamsUC technologiesVoIP and SIPplatform optimization

Tools & Platforms

Microsoft Teams

Required Skills

call center platformcloud call centerVoIPSIP trunkingIVRcall routingdigital channelstroubleshootingsupport

Hard Skills

call center platformcloud call centerVoIPSIP trunkingIVRcall routingdigital channelssystem configurationtroubleshooting

Soft Skills

problem-solvingsupportcollaborationcommunicationtechnical aptitude

Industry & Role

Industry Telecommunications
Job Function Supporting and optimizing cloud call center systems with technical troubleshooting and configuration
Role Subtype Help Desk L2
Tech Domains VoIP / Unified Communications, Telecommunications

Keywords for Your Resume

help deskcall center platformcloud call centerVoIPSIP trunkingIVRcall routingdigital channelstroubleshootingsupporton-sitesupport specialisttelecommunicationssupport techniciancustomer supportplatform configurationcall center support

Deal Breakers

Lack of experience with call center platforms, No support or troubleshooting background, Inability to work onsite, No experience with VoIP or SIP

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