✦ Luna Orbit — IT Support & Helpdesk

Content Video Editor - AI Trainer

at Handshake

📍 Remote, US Remote Posted March 05, 2026
Type Full-Time
Experience mid
Exp. Years 4+ years
Education Bachelor's degree, or equivalent experience in related technical discipline
Category IT Support & Helpdesk

This role involves developing and customizing ServiceNow solutions, managing integrations, and supporting enterprise IT operations for federal clients.

  • Configure and customize ServiceNow
  • Develop integrations
  • Maintain CMDB and ITOM
  • Ensure system security and performance
  • Troubleshoot platform issues

Focus on ServiceNow platform development, configuration, API integration, IT Asset Management, ITOM, and high availability configurations, with troubleshooting and documentation responsibilities.

The ideal candidate is a mid-level ServiceNow developer with at least 4 years of experience in configuration, customization, and API integration. They are skilled in IT Asset Management and IT Operations Management, with a strong focus on supporting enterprise ServiceNow environments.

ServiceNow developmentConfiguration and customizationAPI integrationIT Asset ManagementITOM
ServiceNow Service MappingHigh availability configurationSecurity configurationTroubleshooting
ServiceNowJavaScriptAPI tools
ServiceNowJavaScriptAPI integrationConfiguration managementIT Asset ManagementITOMService MappingCMDBWorkflow developmentHigh availability
ServiceNowJavaScriptAPI integrationConfiguration managementIT Asset ManagementITOMService MappingCMDBWorkflow developmentHigh availabilitySecurity standards
CommunicationProblem-solvingCollaborationAdaptabilityTechnical documentation

Required

Secret Clearance
Industry Technology/Software
Job Function ServiceNow platform development and support
Clearance Required Secret Clearance
ServiceNowJavaScriptAPI integrationConfiguration managementIT Asset ManagementITOMService MappingCMDBWorkflow developmentHigh availabilitySecurity standardsTroubleshootingTechnical supportSystem configurationPlatform customization

No experience with ServiceNow development, Lack of active Secret Clearance, Unwillingness to work remotely, Less than 4 years of relevant experience

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