✦ Luna Orbit — AI & Machine Learning

Conversational AI & Agentic Support Automation Intern, Salesforce

at Actian Corporation

📍 Remote, US Remote 💰 $20 – $30 USD / year Posted April 09, 2026
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Position Details

Salary $20 – $30 USD / year
Type Internship
Experience intern
Exp. Years Not specified
Education Not specified
Category AI & Machine Learning

About this role

Conversational AI & Agentic Support Automation Intern focusing on enhancing Salesforce-based support with Agentforce and Coveo.

Key Responsibilities

  • Integrate Agentforce with Coveo chat as an intelligence layer
  • Build AI support agents for case management
  • Connect agents to Salesforce via Flows/APIs
  • Develop AI features like case summarization and knowledge recommendations
  • Create dashboards to analyze case trends

Technical Overview

Internship involving Salesforce Service Cloud/Experience Cloud integration, AI-driven case handling, and API/Flows-based automation.

Ideal Candidate

An actively enrolled intern with interest in AI-powered customer support, Salesforce CRM, and integrating Agentforce with Coveo to create an interactive, self-service support experience.

Must-Have Skills

Must be actively enrolled in a college degree programMust be legally authorized to work in the United States

Nice-to-Have Skills

Exposure to AI/ML conceptsFamiliarity with Salesforce (Service Cloud/Experience Cloud) or CRM platformsPursuing a degree in Computer ScienceInformation SystemsData ScienceExperience or coursework in APIsdata integrationor automation

Tools & Platforms

Salesforce Service CloudSalesforce Experience CloudCoveoAgentforceAPIsSalesforce Flows

Required Skills

Conversational AISalesforce Service CloudSalesforce Experience CloudCoveoAgentforceAPIsFlowsCase viewerCase statusCase escalateCase commentNLP

Hard Skills

Conversational AISalesforce Service CloudSalesforce Experience CloudCoveoAgentforceAPIsFlowsCase viewerCase statusCase escalateCase commentNLPNatural Language Processing

Soft Skills

Strong communicationAnalyticalProblem-solvingInterest in improving customer experience

Industry & Role

Industry SaaS
Job Function Intern to design and deliver AI-powered support within Salesforce
Role Subtype Intern
Tech Domains Salesforce Service Cloud, Salesforce Experience Cloud, Coveo, APIs, Flows, CRM, Conversational AI, NLP

Keywords for Your Resume

Conversational AIAgentforceCoveoSalesforce Service CloudSalesforce Experience CloudAPIsFlowsCase viewerCase statusCase escalateCase commentNLPAI/MLCase summariesKnowledge articlesDashboardsCRM
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