✦ Luna Orbit — AI & Machine Learning

Conversational AI & Agentic Support Automation Intern, Salesforce

at Actian Corporation

📍 Remote, US Remote 💰 $20 – $30 USD / year Posted April 09, 2026
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Position Details

Salary $20 – $30 USD / year
Type Internship
Experience intern
Exp. Years 0
Education Pursuing a degree in Computer Science, Information Systems, Data Science, or a related field
Category AI & Machine Learning

About this role

Summer internship focusing on enhancing customer support infrastructure with AI within Salesforce; implement Agentforce, build AI-driven case management capabilities, and create dashboards.

Key Responsibilities

  • Integrate Agentforce with Coveo
  • Build AI support agents (case viewer/status/escalation/comments)
  • Connect to Salesforce via APIs
  • Develop AI features
  • Create dashboards

Technical Overview

AI/ML concepts with Salesforce Service Cloud and Experience Cloud; Coveo-backed chatbot enhancement; Capstone project to integrate Agentforce with Coveo and Salesforce APIs.

Ideal Candidate

An intern enrolled in a computer science/IS/Data Science program with interest in conversational AI, CRM platforms, and Salesforce ecosystem; strong communication and analytical problem-solving skills.

Must-Have Skills

Must be actively enrolled in a college degree programMust be legally authorized to work in the United States

Nice-to-Have Skills

Exposure to AI/ML conceptsUnderstanding of Salesforce (Service Cloud/Experience Cloud)Familiarity with Coveo or search/AI tools

Tools & Platforms

SalesforceCoveoAgentforceFlows/APIsREST APIs

Required Skills

Salesforce Service CloudSalesforce Experience CloudCoveoAgentforceAPIsREST APIsAI conceptsNLP

Hard Skills

Salesforce Service CloudSalesforce Experience CloudCoveoAgentforceAPIsREST APIsAI/ML conceptsNLP

Soft Skills

communicationanalyticalproblem-solvingteam collaboration

Industry & Role

Industry SaaS
Job Function Internship to build AI-powered customer support enhancements within Salesforce
Role Subtype Intern
Tech Domains Salesforce, Coveo, APIs, REST APIs, NLP, AI, CRM systems

Keywords for Your Resume

Conversational AIAgentic Support AutomationSalesforce Service CloudSalesforce Experience CloudCoveoAgentforceCase ViewerCase StatusEscalate CaseCase CommentAI featurescase summarizationknowledge articlesdashboardsCRM platformsNLP
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