Position Details
About this role
This role involves designing human-centered conversational experiences across IVR, chat, and AI systems, collaborating with cross-functional teams to ensure effective interactions.
Key Responsibilities
- Design conversational experiences
- Model human-centered design approaches
- Create prototypes and interaction maps
- Collaborate with product and engineering
- Evaluate and improve conversational flows
Technical Overview
The position requires expertise in conversational AI design, proficiency with prototyping tools, and understanding of accessibility and privacy considerations.
Ideal Candidate
The ideal candidate is a UX designer with experience in conversational AI, skilled in designing for IVR, chat, and agentic systems, proficient with prototyping tools like Figma and Voiceflow, and knowledgeable in human-centered design principles.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with conversational AI design, No proficiency with design tools (Figma, Voiceflow, Visio), Unfamiliar with human-centered design methods, Willing to work only onsite
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