Position Details
About this role
This role involves providing Level 2 IT support across multiple sites, coordinating incident resolution, and ensuring support quality in an international manufacturing environment.
Key Responsibilities
- Coordinate support operations
- Manage incidents and problems
- Support Level 2 support activities
- Ensure SLA compliance
- Improve support processes
Technical Overview
Supports Windows environments, manages incidents and problems, coordinates support teams, and optimizes support processes using ITIL best practices.
Ideal Candidate
The ideal candidate is an experienced IT support specialist with over 5 years supporting Level 2 support, team coordination, and incident management in an international environment. They possess strong technical skills in Windows, networking, hardware, and ITIL processes.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 5 years support experience, No experience with ITIL or support tools, Lack of team coordination skills, No English proficiency
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