✦ Luna Orbit — IT Support & Helpdesk

Coordinator, IT Help Desk

at Tampa Bay Rays

📍 St. Petersburg, FL Onsite Posted March 18, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Entry level
Education High school diploma required; a degree in technology or active progress toward one is a plus
Category IT Support & Helpdesk

About this role

Supports day-to-day IT help desk operations, troubleshooting hardware and software issues for staff and ensuring smooth technology use.

Key Responsibilities

  • Provide technical support
  • Troubleshoot hardware/software
  • Document requests
  • Assist with account setup
  • Support mobile devices

Technical Overview

Supports Windows, macOS, iOS, Android devices, using ticketing systems, and provides excellent customer service.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong troubleshooting skills, customer service orientation, and familiarity with Windows, macOS, and mobile devices, ready to support staff on-site.

Must-Have Skills

Help DeskTechnical supportTroubleshootingCustomer serviceTicketing system

Nice-to-Have Skills

ScriptingAutomationMobile device supportIT support tools

Tools & Platforms

Microsoft 365WindowsmacOSTicketing system

Required Skills

Help deskIT supporttroubleshootingcustomer serviceticketing systemWindowsmacOSMicrosoft 365mobile supporthardware support

Hard Skills

Microsoft 365Windows 11macOSiOSAndroidHardware troubleshootingSoftware troubleshootingTicketing systemComputer supportPrintersAccount provisioningNetwork troubleshooting

Soft Skills

Customer serviceCommunicationProblem-solvingTime managementTeamworkAdaptability

Industry & Role

Industry Sports/Entertainment
Job Function Help Desk Support
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskIT supporttroubleshootingcustomer serviceticketing systemwindowsmacOSMicrosoft 365mobile supporthardware supportsoftware supporton-sitetechnical supportend user supportproblem solvingcommunicationWindows

Deal Breakers

No help desk or support experience, Lack of relevant education, Poor communication skills

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